My Board

Designed routes for stop → escalate → approve/override → resume. Not a free-text chat dump — each case follows a workflow with SLA and owners.

• Inventory truth breakInventory controlS2

  Qty, bin, or part identity is wrong or missing — freeze transactions until system matches physical.

  5 steps · Microsoft Teams · missing-data, wrong-input
• Credit / CS approval gateCustomer serviceS1

  Hold, partial ship, price, or customer commit change — floor cannot self-clear.

  4 steps · Microsoft Teams · approval-needed
• Purchasing expedite / PO variancePurchasingS2

  Shortage needs buy, dock variance, or vendor ETA change.

  4 steps · Microsoft Teams · approval-needed, missing-data, next
• System / integration outageIT / Fishbowl adminS1

  Fishbowl, scanner, or Teams down mid-transaction — protect inventory truth.

  4 steps · Phone / on-call · system-outage
• Quality / RMA dispositionQualityS2

  Damage, scrap, returns — product must not re-enter sellable stock without path.

  4 steps · Microsoft Teams · approval-needed, wrong-input, missing-data
• Production hot job / BOM breakProductionS2

  WO revision, component short, or sequence jump on the floor.

  4 steps · Microsoft Teams · approval-needed, missing-data, wrong-input
• Documented floor overrideFloor leadS1

  Rare path when policy allows override after stop — always dual control.

  4 steps · Escalation desk · approval-needed, wrong-input, next